Customers have until 30 days, of receiving the item, to return the product. Item must be returned in the original condition sent.
Please contact us within 7 days if you would like to return / an exchange from the date of item receipt via
Full refund or exchange on items received damaged or not as described.
All paid for deliveries that are not classified as "Free shipping" e.g. Royal Mail First Class, UPS, International shipping etc. will not be paid back or refunded (Does not apply in case of damage, misplaced parcel, not as described). Only the cost of goods will be refunded where applicable.
Buyers pay the return postage – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels sent to us.
All pre-order items for Aso - Ebi uniform are not refundable. They are made / ordered to your specifications or preferred design. This will be clearly stated in your invoice before purchasing with us.
We are happy to exchange items. If the price is more we will send you an invoice to pay the difference and if less we will refund the difference.
Where a discount is offered and a partial refund is required and does not qualify for the offer, we will have to recalculate and give the appropriate amount. E.g. Original price of an item is £6.99 per one or buy two or more at £6.29 each, the customer then takes advantage of the offer and purchases two at £12.58. If the customer decides they want to keep one and return the other, they will get a refund of £5.59.
For all queries about returns / exchange / refunds contact us within 7 days of receiving your item via firstname.lastname@example.org .
Thanks for your understanding.